Online Dental CE

Cultivating Brand Ambassadors: Your Path to Practice Excellence Presenter: Ella Mullokandova, RDH, BSDH CE Supporter: Practice Management Release Date: 9/27/23 Expiration Date: 9/27/26 CE Credits: 1 CEU (Self-Study) View Full Description »

In today's fiercely competitive market, gain invaluable insights on how to not only survive but thrive. Discover the art of attracting, retaining, and cultivating brand ambassadors for your practice, enabling you to stand out and dominate your competition. Elevate your practice's trajectory by focusing on leadership skills that empower your team to consistently deliver exceptional customer experience and unlock the potential for organic practice growth. Enroll in this CE webinar to master the strategies that will elevate your practice to the forefront of the industry!

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Achieving Exceptional Customer Service Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 8/12/20     Reviewed: 2024 Expiration Date: 8/12/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Customer service is of critical importance to your practice because it’s key to retaining the patients who walk through your doors for years to come that in turn generate more referrals. It is the most economical form of marketing you can do. Learn how to provide exceptional customer service to recoup patient acquisition costs and cultivate a loyal patient base that will refer friends and colleagues, serve as testimonials and write patient reviews.

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Setting Performance Expectations for Employees Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 6/10/20     Reviewed: 2024 Expiration Date: 6/10/27 CE Credits: 1 CEU (Self-Study) View Full Description »

It’s difficult for team members to succeed when they have no idea what’s expected of them. Instead of working toward specific goals and doing their part to move the practice forward, they’re stuck in place wondering which way they should go. If you want happy team members who excel at their jobs, it’s up to you to provide the direction they crave. Learn the most successful performance measurement models based on individual jobs.

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Cancelled Appointments are Holding You Back Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 4/7/20     Reviewed: 2024 Expiration Date: 4/7/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Many patients don’t think twice about calling your practice to cancel their appointment a mere few hours before they’re supposed to be in the chair. They don’t understand what that does to your day or how putting off care can negatively impact their oral health – but of course you do. Learn steps you can take to significantly reduce broken appointments in your practice.

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When Patients Say ‘No’ to Treatment Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 2/6/20     Reviewed: 2024 Expiration Date: 2/6/27 CE Credits: 1 CEU (Self-Study) View Full Description »

If case acceptance numbers are low in your practice, you’re likely pretty familiar with the problems all those “Nos” can bring. Not only does team morale suffer, the lack of scheduled treatment hurts practice productivity and ultimately your bottom line. Learn what’s holding patients back and make the adjustments necessary to finally reach that 85% acceptance benchmark.

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Who is Really Answering Your Phone? Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 12/5/19     Reviewed: 2024 Expiration Date: 12/5/27 CE Credits: 1 CEU (Self-Study) View Full Description »

In challenging situations, you may perceive that the team is conveying a positive and helpful demeanor to patients on the phone, but the person the other side of the issue may interpret that behavior completely different. Learn how to eliminate the disconnect between how employees perceive they are handling critical patient calls and the reality patients experience. Learn straightforward and easy steps to significantly improve the practice’s telephone skills.

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The Top 10 Time Wasters Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 10/9/19     Reviewed: 2024 Expiration Date: 10/9/27 CE Credits: 1 CEU (Self-Study) View Full Description »

How many minutes did you lose today? Thirty? Sixty? Learn how routine distractions and multiple practice inefficiencies can quickly become time and money wasters. With only so much time in your workday it’s critical that patient time be your priority.

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The New Patient You Never Knew Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 8/7/19     Reviewed: 2024 Expiration Date: 8/7/27 CE Credits: 1 CEU (Self-Study) View Full Description »

How many new patients are lost every month because your business employees are handling new patient calls as routine inquiries rather than potential sales opportunities? If ever there were a perfect occasion to sell the practice and the services offered, it’s when the prospective new patient calls your office. They are interested, ready, and willing to learn more. Learn how to prevent practice growth from tripping over your frontline.

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What Are Your Revenue Opportunities? Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 6/12/19     Reviewed: 2024 Expiration Date: 6/12/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Are revenues starting to level out compared to bank deposits last year? You may not know exactly where the shortcomings are, but making an effort to find out is the first step. Learn where the most common revenue opportunities can be found and increase your income starting today!

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Best Ways to Reward and Motivate Your Team Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 4/10/19     Reviewed: 2024 Expiration Date: 4/10/27 CE Credits: 1 CEU (Self-Study) View Full Description »

You’ve relied on bonus plans to reward your employees for years, but maybe they are not working now. You thought they motivated your employees to excel, but instead team members focus on what they need to do to earn the bonus – and their overall performance actually suffers. Learn how you can recognize employees who put in extra effort by developing a rewards system.

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The Buried Treasure of Unscheduled Treatment Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 2/7/19     Reviewed: 2024 Expiration Date: 2/7/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Discover how tens of thousands of dollars never get transferred from your practice management software to your checking account. Learn how lack of systems and accountability contribute to burying your treasure!

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Personality Differences….Plus or Problem? Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 12/6/18     Reviewed: 2024 Expiration Date: 12/6/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Very few dentists would say they entered the field because their number one desire in life was to spend day-after-day talking to people. Even fewer would say they got into the profession because they wanted to be in charge of a dozen staff, or selling cases, or dealing with an unhappy patient now and then. Personality conflicts can metamorphous into all out wars leaving collateral damage. Learn how to maximize your personality strengths and address the weaknesses.

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3 Reasons Why You Should Only Discuss Essential Treatment First Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 10/10/18     Reviewed: 2024 Expiration Date: 10/10/27 CE Credits: 1 CEU (Self-Study) View Full Description »

You just finished a comprehensive exam on Sarah, a brand new patient you’re hoping will stay loyal to your practice. You’ve taken the time to educate this patient on all the work that needs done. Before Sarah leaves, you present her with a treatment plan that includes all your recommendations, and encourage this first-time patient to schedule as soon as possible. The problem? You never see Sarah again. Learn the best technique to keep Sarah in your practice.

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4 Ways To Become A Better CEO Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 8/8/18     Reviewed: 2024 Expiration Date: 8/8/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Owning a successful dental practice isn’t easy and comes with a variety of challenges you never anticipated. Shying away from your leadership duties can hold you back. When dentists are educated on the business aspects of managing a dental practice, their practices are more successful. Learn tips to make you a more effective and confident CEO.

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Don’t Have Job Descriptions? Here’s Why You Should! Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 6/20/18     Reviewed: 2024 Expiration Date: 6/20/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Your team can’t be very effective if they don’t have clear goals or know what tasks they’re expected to complete each day. Learn why job descriptions give employees the guidance they need to excel in their roles, provide accountability and reduce staff conflict.

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How To Hire the Best and Fire the Worst Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 4/11/18     Reviewed: 2024 Expiration Date: 4/11/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Hiring quality employees is not unlike providing quality dentistry. Dealing with problem employees is why most dentists do their best to avoid it. Both require a plan, use of the right tools and a methodical process. Learn how to improve your human resource skills.

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Not Having A Treatment Coordinator Could Be Hurting Your Practice Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 2/8/18     Reviewed: 2024 Expiration Date: 2/8/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Getting patients to say “yes” to treatment is no easy task. Learn how to achieve “consistency” of the presentation process and achieve success.

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Ways to Reduce Your Overhead Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 12/7/17     Reviewed: 2024 Expiration Date: 12/7/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Your financial obligations control your every move. Practice overhead is out of control, and after you finish paying your bills each month, there’s not much left to put toward practice updates. Learn how to put your practice back on the right track, so you can finally reduce your debt and turn your struggling practice into a thriving practice

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How To Improve Your Team’s Performance Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 10/11/17     Reviewed: 2024 Expiration Date: 10/11/27 CE Credits: 1 CEU (Self-Study) View Full Description »

If you don’t have a strong team supporting you, your practice will never meets its full potential. But how do you turn struggling team members into thriving team members who excel in their roles? Learn strategies to help you strengthen your team, which will in turn grow your production numbers and your bottom line.

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Ignoring Patient Complaints Hurts Your Bottom Line Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 8/16/17     Reviewed: 2024 Expiration Date: 8/16/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Certainly, it’s no treat to be on the receiving end of a patient complaint but when someone takes the time to express a concern, vent a frustration, or alert you to a problem, that disgruntled patient is doing you a huge favor. Most people do not want to leave their dentists on a whim, which provides practices with a window of opportunity that many other businesses don’t enjoy.

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Hygiene Production Down? Let’s Fix It! Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 6/14/17     Reviewed: 2024 Expiration Date: 6/14/27 CE Credits: 1 CEU (Self-Study) View Full Description »

At first glance, your hygiene schedule looks jam-packed. You’re booking patients three, even four weeks out, yet somehow, there are days when you find your hygienist relaxing in the break room more than you find her working on patients in the operatory. You know your hygienist is good at her job, yet her production numbers are abysmal. Let’s Fix It!

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Things to Consider Before Giving a Raise Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 4/19/17     Reviewed: 2024 Expiration Date: 4/19/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Every year, your team members expect to see an increase in their paychecks. Not because they’ve exceeded expectations or because they’ve actually earned a raise, but simply because another year has gone by. Learn how to giving out raises only when they’re actually earned and have a more profitable, productive practice.

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Getting More Patients In The Chair Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 2/8/17     Reviewed: 2024 Expiration Date: 2/8/27 CE Credits: 1 CEU (Self-Study) View Full Description »

When patients don’t show up, not only does it cause chaos in your practice, it also costs you money – and I’m talking about thousands of dollars in lost revenue every year. Learn steps to help make your days less stressful and your practice more profitable.

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Scripting WOW Customer Service Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 12/7/16     Reviewed: 2024 Expiration Date: 12/7/27 CE Credits: 1 CEU (Self-Study) View Full Description »

The language we use can have a huge impact on how the patient perceives the practice, the doctor and the service provided. Impressions are formed within seconds from the patient’s first call, to the dental assistant seating the patient, to the hygienist explaining what’s going to happen to the dentist establishing trust. Learn how to make your first impression be the best it can be and preserving that WOW impression every time.

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Improving Your Treatment Acceptance Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 10/12/16     Reviewed: 2024 Expiration Date: 10/12/27 CE Credits: 1 CEU (Self-Study) View Full Description »

You recommend treatment to your patients, you think they’re ready to move forward with that treatment, and then you find out they’re not on the schedule. That means not only are your patients not getting the treatment they need, your practice isn’t meeting its full potential—and it’s costing you money. Learn steps to ensure that you and your team are all on the same page; thoroughly presenting treatment to the patient, not just introducing it and not making assumptions.

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8 Steps to Solid Fees Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 8/10/16     Reviewed: 2024 Expiration Date: 8/10/27 CE Credits: 1 CEU (Self-Study) View Full Description »

The cost of running a dental practice increases every year. Establishing a sound fee schedule allows you to be fair to your practice and improve care to your patients. Learn what it takes to create a solid fee schedule that will boost your bottom line.

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Today’s Scheduling Challenges Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 6/8/16     Reviewed: 2024 Expiration Date: 6/8/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Scheduling challenges are different today than they were, and keeping the schedule full is requiring persistence as well as a fair amount of creativity. It’s time to make some changes to streamline your schedule and finally meet your goals. Learn how to fix your schedule, reduce stress and grow your bottom line.

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Telephone Talk - #1 Link to Patients Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 4/27/16     Reviewed: 2024 Expiration Date: 4/27/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Employees who bungle telephone talk simply don’t know the appropriate way to handle this mission critical line of communication. There is no system in place to ensure that the office’s phone procedures are not only effective but also convey the right message and tone to patients. Learn how to improve your practice’s telephone communication.

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9 Ways to Curb Cancellations Presenter: Sally McKenzie CE Supporter: Practice Management Release Date: 2/10/16     Reviewed: 2024 Expiration Date: 2/10/27 CE Credits: 1 CEU (Self-Study) View Full Description »

Another “no-show”! Now what? It is commonly cited as the number one practice frustration, the number one production killer, and the number one source of stress, Patient failures cost individual practices tens of thousands of dollars annually. In this CE webinar, learn how you can improve patient education and reduce cancellations/no-shows at your practice.

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