free

Online Dental CE

Earn live, interactive and self-study dental continuing education credits

Search for Live and On-Demand CE Classes and Product Tutorials

Search Results:  2 Live Webinars62 On-Demand0 Podcasts9 Tutorials0 Clinical Tips

Use the filters below to narrow your search.
Upcoming Free Live Webinar Schedule - Earn Interactive CEU 

Today's Webinar Achieving Exceptional Customer Service
Presenter: Sally McKenzie
CE Supporter: Practice Management
Wed  8/12/20    7:00 PM ET    4:00 PM PT
Wed  8/12/20    11:00 PM UTC
CE Credits: 1 Live, Interactive CEU
top
Customer service is of critical importance to your practice because it’s key to retaining the patients who walk through your doors for years to come that in turn generate more referrals. It is the most economical form of marketing you can do. Learn how to provide exceptional customer service to recoup patient acquisition costs and cultivate a loyal patient base that will refer friends and colleagues, serve as testimonials and write patient reviews. ( full description, bio and commercial disclosure )


Cutting Overhead Costs
Presenter: Sally McKenzie
CE Supporter: Practice Management
Wed  10/7/20    7:00 PM ET    4:00 PM PT
Wed  10/7/20    11:00 PM UTC
CE Credits: 1 Live, Interactive CEU
top
High overhead costs can really hold a practice back. Instead of focusing on growing your practice, you struggle to make ends meet each month. It’s frustrating and stressful. Learn how to determine the source of your overhead woes so you can finally meet your full potential.

( full description, bio and commercial disclosure )


On-Demand CE Webinars 
 






Setting Performance Expectations for Employees
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 6/10/20
Expiration Date: 6/10/23
CE Credits: 1 CEU (Self-Study)
View Full Description »
It’s difficult for team members to succeed when they have no idea what’s expected of them. Instead of working toward specific goals and doing their part to move the practice forward, they’re stuck in place wondering which way they should go. If you want happy team members who excel at their jobs, it’s up to you to provide the direction they crave. Learn the most successful performance measurement models based on individual jobs.







Cancelled Appointments are Holding You Back
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 4/7/20
Expiration Date: 4/7/23
CE Credits: 1 CEU (Self-Study)
View Full Description »
Many patients don’t think twice about calling your practice to cancel their appointment a mere few hours before they’re supposed to be in the chair. They don’t understand what that does to your day or how putting off care can negatively impact their oral health – but of course you do. Learn steps you can take to significantly reduce broken appointments in your practice.







When Patients Say ‘No’ to Treatment
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 2/6/20
Expiration Date: 2/6/23
CE Credits: 1 CEU (Self-Study)
View Full Description »
If case acceptance numbers are low in your practice, you’re likely pretty familiar with the problems all those “Nos” can bring. Not only does team morale suffer, the lack of scheduled treatment hurts practice productivity and ultimately your bottom line. Learn what’s holding patients back and make the adjustments necessary to finally reach that 85% acceptance benchmark.







Who is Really Answering Your Phone?
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 12/5/19
Expiration Date: 12/5/22
CE Credits: 1 CEU (Self-Study)
View Full Description »
In challenging situations, you may perceive that the team is conveying a positive and helpful demeanor to patients on the phone, but the person the other side of the issue may interpret that behavior completely different. Learn how to eliminate the disconnect between how employees perceive they are handling critical patient calls and the reality patients experience. Learn straightforward and easy steps to significantly improve the practice’s telephone skills.







The Top 10 Time Wasters
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 10/9/19
Expiration Date: 10/9/22
CE Credits: 1 CEU (Self-Study)
View Full Description »
How many minutes did you lose today? Thirty? Sixty? Learn how routine distractions and multiple practice inefficiencies can quickly become time and money wasters. With only so much time in your workday it’s critical that patient time be your priority.







The New Patient You Never Knew
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 8/7/19
Expiration Date: 8/7/22
CE Credits: 1 CEU (Self-Study)
View Full Description »
How many new patients are lost every month because your business employees are handling new patient calls as routine inquiries rather than potential sales opportunities? If ever there were a perfect occasion to sell the practice and the services offered, it’s when the prospective new patient calls your office. They are interested, ready, and willing to learn more. Learn how to prevent practice growth from tripping over your frontline.







What Are Your Revenue Opportunities?
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 6/12/19
Expiration Date: 6/12/22
CE Credits: 1 CEU (Self-Study)
View Full Description »
Are revenues starting to level out compared to bank deposits last year? You may not know exactly where the shortcomings are, but making an effort to find out is the first step. Learn where the most common revenue opportunities can be found and increase your income starting today!







Best Ways to Reward and Motivate Your Team
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 4/10/19
Expiration Date: 4/10/22
CE Credits: 1 CEU (Self-Study)
View Full Description »
You’ve relied on bonus plans to reward your employees for years, but maybe they are not working now. You thought they motivated your employees to excel, but instead team members focus on what they need to do to earn the bonus – and their overall performance actually suffers. Learn how you can recognize employees who put in extra effort by developing a rewards system.







The Buried Treasure of Unscheduled Treatment
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 2/7/19
Expiration Date: 2/7/22
CE Credits: 1 CEU (Self-Study)
View Full Description »
Discover how tens of thousands of dollars never get transferred from your practice management software to your checking account. Learn how lack of systems and accountability contribute to burying your treasure!







Personality Differences….Plus or Problem?
Presenter: Sally McKenzie
CE Supporter: Practice Management
Release Date: 12/6/18
Expiration Date: 12/6/21
CE Credits: 1 CEU (Self-Study)
View Full Description »
Very few dentists would say they entered the field because their number one desire in life was to spend day-after-day talking to people. Even fewer would say they got into the profession because they wanted to be in charge of a dozen staff, or selling cases, or dealing with an unhappy patient now and then. Personality conflicts can metamorphous into all out wars leaving collateral damage. Learn how to maximize your personality strengths and address the weaknesses.


Dental Podcast Episodes 
Showing 10 most recent (View all Episodes »)

No classes match search criteria.
Product Training 
 

Building A Successful Recall System
Sponsor: Practice Management
Released: 7/14/14
View Full Description »
This step-by-step guide to the systems used by today's most progressive practices includes: telephone scripts, letters that get responses, telephone monitoring techniques to ensure patient retention, tools to monitor your success, and scheduling tips for a productive hygiene department.


Cash Flow Management
Sponsor: Practice Management
Released: 7/9/14
View Full Description »
Cash Flow Management provides proven techniques to increase your production by scheduling more effectively. You will learn methods to reduce your overhead in the most common "out of control" areas such as dental supplies, laboratory expenses, salaries and other miscellaneous categories.


How Personality Types Affect Practice Success
Sponsor: Practice Management
Released: 6/10/14
View Full Description »
Problems in dental offices are caused by a breakdown in communications due to different personality styles. Understanding your employees' personality traits can help to better match your staff with the work they are likely to do best.


Realizing The Practice’s True Potential
Sponsor: Practice Management
Released: 5/15/14
View Full Description »
Sally McKenzie will teach you exactly what’s in your daily routine that has you teetering just five steps from system collapse. More importantly, you’ll walk away with practical strategies you and your team can implement immediately to address those issues.


Achieving Peak Performance
Sponsor: Practice Management
Released: 5/6/14
View Full Description »
Learn what it takes to perform consistently on a high level. Find out if your performance is having a positive, negative, or no affect on the practice. Sally will show you how to perfect your skills and increase your value to the practice.


How To Reward Your Dental Team
Sponsor: Practice Management
Released: 3/24/14
View Full Description »
Learn when and how to reward your staff. Understand why saying "thanks" can mean more than dangling a financial carrot. This book is full of checklists and questionnaires to help you determine what rewards are best suited for each of your team members. You will understand when to use non-financial versus financial rewards, when to use group versus individual rewards, plus how important it is to set performance goals so you know when to give a reward. You will learn the difference between rewarding employees for outstanding performance versus paying them a bonus for simply doing their job.


How To Become an Exceptional Front Office Employee
Sponsor: Practice Management
Released: 2/28/14
View Full Description »
When you combine excellent dental business skills with already being good at your job... you're unstoppable. It’s true. Job knowledge alone won't bring you success. But put your work expertise together with truly effective and success-proven dental business skills and look out... you're headed for the top! This seminar will take you from answering the phones to getting patients to say yes to treatment!


How To Hire The Best Dental Employee
Sponsor: Practice Management
Released: 2/28/14
View Full Description »
Now there is a complete guide to help dentists in hiring new employees. Chapters include: developing a job description, advertising, reviewing the resumes, initial telephone screening, the interview process, the application form, asking the right questions, testing applicants, and checking references. The manual includes ads that generate responses, a ready-to-use application form, over 100 questions designed specifically for business, hygiene, and clinical assistants positions, as well as competency tests.


Performance Measurements for The Dental Team
Sponsor: Practice Management
Released: 11/10/13
View Full Description »
Rating employee performance is a dreaded task for most dentists. Now it will be easier using objective performance measurements that are specifically designed for the dental practice. These extensive, ready to use, appraisal forms help you to measure an employee's performance based on everything from Job Descriptions to Productivity to Work Ethic and Cooperation.


Today's Webinar(s)
Achieving Exceptional Customer Service
7:00 PM ET | 4:00 PM PT
Reserve Seat
Introduction to Thermally Assisted Composites Using Injection Molding Techniques
8:30 PM ET | 5:30 PM PT
Reserve Seat
Webinar Calendar Iva Learning Instagram
Product Library
Use the dropdown to view products for a company.
Company Filter: