|Presenter: Sally McKenzie|
|Credits: 1 CEU||Release Date: 8/15/12|
|CE Supporter: Practice Management||Reviewed: 2021 Expiration Date: 8/15/24|
Telephone scheduling requires skill, professionalism, confidence, and finesse- not necessarily qualities that anyone off the street will just walk in with. Patients cannot hear facial expression. They form a picture of the person answering and an opinion of the professionalism of the practice based exclusively on the quality of that phone conversation.
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