Online Dental CE

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Broken Appointments: Causes and Remedies

Presenter: Sally McKenzie Release Date: 11/14/11
Credits:  0.5 CEU   Reviewed: 2024     Expiration Date: 11/14/27
AGD Subject Code: 550
CE Supporter: Practice Management

This module, part 2 of this series, will help guide you in establishing a system for your practice to handle broken appointments. Having consulted with practices nationwide for over 25 years, Sally McKenzie, CEO of McKenzie Management, has witnessed first hand the breakdown in customer service caused by a practice not having protocol in place to handle patients who break appointments.

Watch this module and learn how to handle broken appointments and most important -- learn how to PREVENT THEM!   ( disclaimer, bio and commercial disclosure )

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