Managing Cognitive Biases that Compromise Infection Prevention and Control
Broken Appointments: Causes and Remedies
| Presenter: Sally McKenzie | Release Date: 11/14/11 |
| Credits: 0.5 CEU | Reviewed: 2024 Expiration Date: 11/14/27 |
| AGD Subject Code: 550 | |
| CE Supporter: Practice Management | |
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This module, part 2 of this series, will help guide you in establishing a system for your practice to handle broken appointments. Having consulted with practices nationwide for over 25 years, Sally McKenzie, CEO of McKenzie Management, has witnessed first hand the breakdown in customer service caused by a practice not having protocol in place to handle patients who break appointments. |
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