Online Dental CE

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Scripting WOW Customer Service

Presenter: Sally McKenzie Release Date: 12/7/16
Credits:  1 CEU   Reviewed: 2024     Expiration Date: 12/7/27
AGD Subject Code: 550
CE Supporter: Practice Management

The language we use can have a huge impact on how the patient perceives the practice, the doctor and the service provided. Impressions are formed within seconds from the patient’s first call, to the dental assistant seating the patient, to the hygienist explaining what’s going to happen to the dentist establishing trust.
Learn how to make your first impression be the best it can be and preserving that WOW impression every time.   ( disclaimer, bio and commercial disclosure )

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