Managing Cognitive Biases that Compromise Infection Prevention and Control
Telephone Talk - #1 Link to Patients
| Presenter: Sally McKenzie | Release Date: 4/27/16 |
| Credits: 1 CEU | Reviewed: 2024 Expiration Date: 4/27/27 |
| AGD Subject Code: 550 | |
| CE Supporter: Practice Management | |
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Employees who bungle telephone talk simply don’t know the appropriate way to handle this mission critical line of communication. There is no system in place to ensure that the office’s phone procedures are not only effective but also convey the right message and tone to patients. Learn how to improve your practice’s telephone communication. ( disclaimer, bio and commercial disclosure ) |
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