Telephone Techniques to Awe and Inspire Your Patients
| Presenter: Sally McKenzie | |
| Credits: 1 CEU | Release Date: 8/15/12 |
| CE Supporter: Practice Management | Reviewed: 2019 Expiration Date: 8/15/22 |
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Telephone scheduling requires skill, professionalism, confidence, and finesse- not necessarily qualities that anyone off the street will just walk in with. Patients cannot hear facial expression. They form a picture of the person answering and an opinion of the professionalism of the practice based exclusively on the quality of that phone conversation. |
Class Activity
This class is not available for mobile devices.
Additional On-Demand CE from Practice Management
