|Presenter: Sally McKenzie|
|Credits: 1 CEU||Release Date: 12/7/16|
|CE Supporter: Practice Management||Reviewed: 2019 Expiration Date: 12/7/22|
The language we use can have a huge impact on how the patient perceives the practice, the doctor and the service provided. Impressions are formed within seconds from the patient’s first call, to the dental assistant seating the patient, to the hygienist explaining what’s going to happen to the dentist establishing trust.